Event
Terms and Conditions
These terms and conditions (the “Terms”), apply to all Participants at Events (in each case as defined below). Your registration at an Event indicates your agreement to these Terms.
1. Definitions
In these Terms the following capitalised words and expressions have the meanings set out against them below:
"we/us/our/Indielab": Indielab Limited.
“Event”: GrowthLab
“Anti-Bribery Legislation”: the US Foreign Corrupt Practices Act 1977, UK Bribery Act 2010 and any other applicable anti-bribery legislation.
“Business Day”: a day, not including a Saturday or Sunday, when businesses are open for their full range of normal business in the United Kingdom.
“Content”: materials, data, information and products provided by Indielab or its event partners at, relating to or forming part of the Event.
“Data Protection Laws”: any applicable laws and regulations relating to the processing, privacy and use of personal data including, without limitation, GDPR, national laws implementing the GDPR, regulations and secondary legislation, as amended from time to time; laws or regulations implementing Council Directive 2002/58/EC, and; any judicial or administrative interpretation of any of the above, and any guidance, guidelines, codes of practice, approved codes of conduct or approved certification mechanisms issued by any national authority.
“Event”: an event operated by or on behalf of Indielab including a conference, exhibition, convention, congress, summit, seminar, webinar, meeting, workshop, award dinner, public training, private or bespoke training, Ancillary Events and Online Events.
“Event Confirmation”: our written (including digital) confirmation of your registration for a place at that Event.
“Event Dates”: the dates on which the Event is scheduled to take place.
“Event Marks”: trademarks and service marks owned by or licensed to Indielab relating to the Event.
“Event Sponsor”: a person or company which has entered into a sponsorship agreement with Indielab in relation to an Event.
“Event Venue”: the venue at which a physical Event is held.
“Fee”: the fee payable by a Participant (or Sponsor on behalf of a Participant) in order to attend an Event.
“Force Majeure”: has the meaning given in clause 10.
“GDPR”: Regulation 2016/679 of the European Parliament and of the Council of April, 27 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
“Group Company”: any of our subsidiaries or holding companies or subsidiaries of such holding companies, “subsidiary” and “holding company” having the meanings provided in section 1159 of the Companies Act 2006.
“Intellectual Property Rights”: patents, rights to inventions, copyright and neighbouring and related rights, moral rights, trademarks and service marks, business names and domain names, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights.
“Losses”: actions, damages, claims, liabilities, costs, losses and expenses (including, without limitation, reasonable legal fees).
“Participant/You/Your”: an individual who attends an Event in any capacity other than as a representative of Indielab or of the Event Venue or Online Event Platform.
“Registration Details”: the personal data provided by Participants when they register to attend an Event.
“Software”: the online software applications made available for access or download from our or our supplier’s or event partner’s websites in relation to any Event or Content.
“Sponsor Delegate”: a Participant who attends an Event on behalf of or using an invite provided by an Event Sponsor using a delegate pass (including digital) issued to the Event Sponsor as part of the agreed sponsorship package, and any reference in these Terms to Participant shall include Sponsor Delegates unless expressly stated otherwise.
2. Registration for Events
2.1. Validly registering for an Event shall entitle you to admittance to that Event as a Participant and indicates agreement to these Terms & conditions. Any optional extras may incur an additional cost to the basic registration fee.
2.2. The Registration Details of each Participant must be registered (whether in their personal capacity, or as a representative of a company or other legal entity) with us before the start of the Event. We reserve the right to exclude from any Event any individual whose name does not appear on our register of Participants at the start of the Event.
2.3. If you register for an Event as a representative of a company or other organisation you confirm that you have authority to agree to these Terms on behalf of the company or other organisation. You shall also ensure Participant(s) from the company or other organisation attending the Event are made aware of and shall be bound by these Terms.
2.4. When registering for an Event, you must provide us with accurate and complete Registration Details. It is your responsibility to inform us of any changes to that information (including, without limitation, your email address) by contacting us using the contact information provided to you in the Event Confirmation.
2.5. We aim to ensure all people have equal access to our event. If you have any access requirements or other reasonable adjustments, please include this within your registration on Eventbrite and we’ll contact you by e-mail directly. We will endeavour to do our utmost to facilitate all requests, but we cannot guarantee, due to availability, that we will be able to accommodate every request.
2.6. All registrations for Events are subject to availability and to acceptance by Indielab Ltd at its absolute discretion.
2.7. By attending the Event you acknowledge that photographs and filming may take place at the Event. Indielab Ltd reserves the right to use images and videos recorded at the Event with your photograph and/or likeness in future marketing materials, including social media channels, websites, and print material, without obtaining any further approval from you or making any payment to you. If you do not wish your photograph to be taken at an Event, please notify Indielab during the Event and we will use reasonable actions to comply with your request.
2.8. Participants must be over the age of 16.
2.9. Participants may not sell, transfer, or share their Event passes. Registered Participants may be substituted by other individuals at no extra cost by notice in writing to Indielab Ltd at any time, subject to compliance with these Terms, including (without limitation) the need for any substitute individuals to provide Registration Details at least 2 business days in advance of attending the Event and subject to screening.
2.10. We reserve the right to refuse to accept any registration.
2.11. We reserve the right to refuse admission to, or eject from the conference, any person who fails to comply with these Terms and Conditions or who in our opinion represents a security risk, nuisance or annoyance to the running of the conference. You agree to comply with all reasonable instructions issued by us or the venue owners at the conference.
3. Attendance Requirements
3.1. Each Participant shall:
a) observe the rules, policies and procedures of the Event venue including in relation to health and safety and any reasonable instructions issued by Indielab Ltd and/or the management of the Event Venue;
b) behave in a respectful, professional and appropriate way that does not breach the laws or regulations of their home country or of the host country or that risksbringing the Event or Indielab Ltd into disrepute.
c) ensure they have adequate insurance for their own requirements, including personal accident and travel insurance, prior to attending any Event; and
3.2. You agree that your travel to and attendance at an Event is at your own risk and not the responsibility of Indielab Ltd. Indielab Ltd is not obliged to provide any advice or assistance relating to travel.
4. Participant Obligations
4.1. Indielab Ltd reserves the right to refuse entry by any Participant to an Event or to remove any Participant from an Event or block them from an Online Event Platform without any liability if, in its sole discretion, it determines that such Participant’s presence or conduct could cause:
a) Indielab Ltd, its affiliates, the Event Venue owner, the Online Event Platform or the Participant to fail to comply with applicable law, including in circumstances where the transactions or payments contemplated under these Terms are in breach of, or otherwise targeted by Sanctions or other laws;
b) Indielab Ltd to breach any term, warranty, condition or other provision of any contract or undertaking to which Indielab Ltd and/or any of its affiliates is or becomes a party; or
c) disruption at the Event, threaten the safety (including online) of other attendees or hinder the enjoyment of the Event by other attendees, without prejudice to any other rights or remedies available to Indielab Ltd.
4.2. Indielab Ltd reserves the right to recover from you any loss or damage incurred or suffered by us, the Event Venue, the Online Event Platform or any other Participants as a result of your conduct at the Event or failure to comply with these Terms. In such circumstances, a Participant shall not be entitled to a refund of any Fees.
4.3. All participants may be asked to produce photo ID (valid passport or Drivers ID) on arrival at the event. Failure to supply this information on registration could result in no access to the event and your ticket will not be refunded.
5. Fees
5.1. Payment in full of any applicable Fees for the Event is due upon registration. If such payment is insufficient or declined for any reason, Indielab Ltd may refuse entry to the Event.
5.2. Where the event takes place in the UK, we are legally required to charge current rate VAT on tickets regardless of where the attending company is based.
5.3. Fee schedule rates are valid at the time of completion of registration provided that they are paid in full before the applicable expiration date. If the Fee for a completed registration is not paid in full before the end of the Early Bird schedule comes into force, you will be charged a Fee calculated in accordance with the prevailing Fee schedule at the date of payment. All Fees shall be paid in full without any set-off, counterclaim, deduction or withholding (other than as may be required by law).
5.4. Current ticket prices for GrowthLab 2024 are listed at www.weareindielab.co.uk/growthlab and we reserve the right to change these prices at any time, but changes will not affect registrations which have already been confirmed.
6. Intellectual Property Rights
6.1. All Intellectual Property Rights in and to Events and in the Content relating to Events are the property of Indielab Ltd or its third-party content providers. We may provide a licence to third parties, including Event Sponsors, to use the Content at our sole discretion.
6.2. Participants may use the Content solely for their own personal use and benefit and not for resale, distribution or other commercial purposes.
6.3. The Event Marks may not be used without Indielab Ltd’s prior written permission. Any request for permission to republish, reprint or use for any other purpose any of the Event Marks should be sent by email to the Event contact as described in your Event Confirmation.
6.4. The Software belongs to Indielab Ltd or its suppliers. Your use of the Software is governed by the terms of any licence agreement that may accompany or be included with the Software and you must not install or use any Software unless you agree to the terms of such licence agreement.
7. Changes to Event
7.1. Although Indielab Ltd’s Event programmes are correct at the time of publication, we may exchange the format, Content, venue, speakers, hosts, moderators and/or timing of an Event, including a change from a physical Event to an Online Event. Indielab Ltd shall use its reasonable endeavours to notify all Participants of any such changes prior to an Event.
8. Cancellation and Substitution
8.1. All Tickets are non-refundable.
8.2. Substitutions with employees from your organisation are welcome at no extra cost provided that we have at least 48-hour notice of the name of your proposed substitute and have received payment in full. Please notify us of any substitutions by email to growthlab@weareindielab.co.uk In all other respects delegate registrations are issued for your personal use only and cannot be shared with any person during the conference.
8.3. We may in exceptional circumstances need to cancel or postpone an Event, in which case we shall notify you as soon as reasonably practicable. In the event of cancellation, subject to clause 10, we shall issue Participants with a full refund of relevant Fees paid by you. In the event of postponement, we will not offer a refund and will re-register you for the rescheduled Event. Our liability to you as a result of any cancellation or postponement of an Event shall be limited to the amount of Fees which you have paid to us for that Event only and we shall not be liable for any additional Losses such as travel and accommodation costs incurred by you as a result of such cancellation or postponement.
8.4. Refunds shall be issued back to the debit/credit card used for payment or by bank transfer. Refunds back to debit or credit card can only be processed within 60 days of the original transaction date. Refunds for earlier transactions must be processed by bank transfer.
9. Data Processing
9.1. the terms “personal data”, and “processing” shall have the meanings ascribed to them under the Data Protection Laws.
9.2. Indielab Ltd shall:
a) comply with all applicable requirements of the Data Protection Laws; and
b) process any personal data which it obtains or holds in relation to a Participant under or in relation to these Terms only for the purposes of carrying out its obligations under these Terms.
9.3. We shall use your personal data for the purpose of providing services in relation to Events, including, but not limited to Event registration, communications, Event access, dining, administration (including before, after and during the Event), invoicing and payment, delegate lists, post-Event feedback, quality checks, Participant verification, research and polling.
9.4. In order to fulfil our obligations to you in relation to the Event, we may share your information with selected third parties to enable them to contact you with information about things that may interest you.
9.5. We may add your details to our mailing list to be able to inform you of future events, programmes and to update you on speakers for the event.
9.6. For more information about our Data Protection policy please visit our privacy policy.
10. Force Majeure
10.1. In this clause, “Force Majeure” means circumstances which are beyond our reasonable control and which are reasonably likely to affect the successful delivery of the Event or would make it inadvisable, impracticable, illegal, or impossible for us to host the Event or perform our obligations under these Terms, including circumstances, which directly affect the Participants in their home countries resulting in a material percentage of the Participants being reasonably likely to be prevented from attending the Event.
10.2. If, as a result of Force Majeure, Indielab Ltd cancels the Event, Indielab Ltd shall use its reasonable endeavours to either (a) reschedule the Event; or (b) switch the Event from a physical Event to an Online Event, in each case to take place within two months of the original Event Dates.
10.3. If Indielab Ltd is unable to reschedule the Event, it shall refund the Participant Fees as soon as reasonably practicable and in any event within 6 months from the date of notice of cancellation.
10.4. Without prejudice to Indielab Ltd’s obligation to refund any Fees to Participants, Indielab Ltd accepts no liability and shall pay no compensation where the performance of its obligations is made impracticable, illegal for impossible by or as a result of Force Majeure.
11. Limitation of liability
11.1. Nothing in these Terms shall limit or exclude our liability for:
a) death or personal injury;
b) fraud or fraudulent misrepresentation; or
c) any other liability which cannot be limited or excluded by applicable law.
11.2. You agree that your access to any Event and your use of any of the Content is at your sole risk and responsibility and acknowledge that all Content is provided "as is" and "as available". The Content is made available for your general information and any advice, opinion, statement or other information forming part of the Content is not intended for trading or to address your particular requirements. The Content does not constitute any form of advice, recommendation or arrangement by us (including, without limitation, investment advice or an offer or solicitation to buy or sell any security, financial product or other investment) and is not intended to be relied upon by users in making (or refraining from making) any specific investment or other decisions. Appropriate independent advice should be obtained before making any such decision.
11.3. Except as expressly stated in this Agreement, the Sponsor makes any express or implied warranty or representation in connection with the Event.
11.4. We shall not be liable, whether based on a claim in contract, tort (including negligence), breach of statutory duty or otherwise arising out of or in relation to these Terms, for any indirect or consequential losses.
11.5. Indielab Ltd’s total liability to you, whether based on an action or claim in contract, tort (including negligence), breach of statutory duty or otherwise arising out of, or in relation to these Terms shall not exceed the total amount of the Fees paid or payable under these Terms.
12. Anti-Bribery & Corruption
12.1. You undertake that you shall comply with any applicable Anti-Bribery Legislation.
12.2. You undertake that you will not, directly or indirectly pay, offer, give or promise to pay or authorise the payment of any monies or other items of value to:
a) an official or employee of a government department, agency or instrumentality, state-owned or controlled enterprise or public international organisation;
b) any other person at the suggestion, request or direction or for the benefit of any of the above-described persons, if any such payment, offer, act or authorisation is for purposes of influencing official actions or decisions or securing any improper advantage in order to obtain or retain business, or engaging in acts or transactions otherwise in violation of the Anti-Bribery Legislation
12.3. You undertake that neither you nor, so far as you are aware, any agents or other persons acting on your behalf has directly or indirectly:
a) violated or is in violation of any applicable Anti-Bribery Legislation;
b) made, offered to make, promised to make or authorized the payment or giving of, directly or indirectly, any bribe, rebate, payoff, influence payment, kickback or other payment or gift of money or anything of value (including meals or entertainment) to any officer, employee or ceremonial office holder of any government or instrumentality thereof, any political party or supra-national organization (such as the United Nations), any political candidate, any royal family member or any other person who is connected or associated personally with any of the foregoing that is prohibited under any applicable law or regulation or otherwise for the purpose of influencing any act or decision of such payee in their official capacity, inducing such payee to do or omit to do any act in violation of their lawful duty, securing any improper advantage or inducing such payee to use their influence with a government or instrumentality thereof to affect or influence any act or decision of such government or instrumentality (“Prohibited Payments”); or
c) been subject to any investigation by any governmental entity with regard to any actual or alleged Prohibited Payment.
13. Assignment
13.1. We may, without your consent, assign, sub-contract or transfer any and all of our rights and obligations under these Terms to any Group Company or any entity which acquires a substantial part of the assets of our business.
13.2. We may sub-contract delivery of an Event to any Group Company which operates the business relating to the relevant information, publication or data product forming part of that Event.
13.3. You may not assign, sub-license or otherwise transfer any of your rights under these Terms without our prior written consent.
14. Amendment
14.1. We may make amendments to these Terms from time to time. Any such amendments shall be posted on the Event website. Amendments will be effective immediately on the amended Terms being posted on the Event website and you will be deemed to have accepted them if you attend the Event. If you do not wish to accept them, you must cancel your attendance.
15. Entire Agreement
15.1. These Terms together with the Privacy Policy and application or registration form (where relevant) state the entire agreement and understanding between you and Indielab Ltd relating to your attendance at the Event and supersedes all previous terms, communications and discussions whether written or oral relating to that subject matter.
16. Governing Law and Dispute Resolution
16.1. These Terms shall be governed by and construed in accordance with the laws of England and Wales and the English courts shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.
Last Updated: January 2023